FAQs

Frequently Asked Questions (FAQs)

Welcome to our FAQ section! Below you’ll find answers to common questions about Petinu and our services. If you can’t find the answer you’re looking for, feel free to contact us at support@petinu.com.

General Questions

1. What is Petinu?

Petinu is your go-to store for premium pet accessories designed to keep your furry friends happy, comfortable, and stylish. We prioritize quality and customer satisfaction in everything we do.

Orders and Payments

2. What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and other popular payment options. All transactions are secure and encrypted to protect your information.

3. How do I know if my order was placed successfully?

After completing your purchase, you will receive a confirmation email with your order details. If you don’t receive this email, please check your spam/junk folder or contact us.

Shipping and Delivery

4. Do you offer free shipping?

Yes! We offer free shipping on all orders, no matter the size or destination.

5. How long does shipping take?

  • Domestic Orders: Estimated delivery is 5-7 business days.
  • International Orders: Estimated delivery is 7-14 business days.

Note: Delivery times may vary due to customs or unforeseen circumstances.

6. Can I track my order?

Yes! Once your order ships, you’ll receive a tracking number via email to follow your package’s journey.

Returns and Refunds

7. What is your return policy?

We offer a 30-day return policy. If you’re not satisfied with your purchase, please contact us at support@petinu.com to initiate a return.

8. How do I request a refund?

To request a refund, email us at support@petinu.com with your order details. Refunds will be processed within 5-7 business days after the return is received.

Product Questions

9. Are your products safe for pets?

Absolutely! All our products are made from high-quality, pet-safe materials to ensure your furry friends are comfortable and secure.

10. Do you offer products for all types of pets?

Yes! While our primary focus is on dogs and cats, we continue to expand our product range to cater to a variety of pets.